Returns Policy

Returns Policy

At Blush & Beauty, customer satisfaction is important to us. Please read our Returns Policy carefully to understand how returns, refunds, and exchanges are handled.

Eligibility for Returns

We offer a 30-day return and refund policy from the date your order is delivered.

Due to hygiene and safety reasons, cosmetic and beauty products cannot be returned once opened or used, unless they are faulty or damaged upon arrival.

Returns may be accepted if:

  • The return request is made within 30 days of delivery

  • The item is unused, unopened, and in its original packaging

  • The product is faulty, damaged, or incorrect

Items that do not meet these conditions may not be eligible for return.

Faulty or Damaged Items

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible with your order number and clear photos of the issue. This allows us to assess the situation quickly and provide an appropriate resolution.

Where a fault is confirmed, we may offer a replacement, store credit, or refund depending on the circumstances.

Non-Returnable Items

For health and hygiene reasons, the following items are generally non-returnable:

  • Opened or used cosmetics

  • Skincare or makeup products with broken seals

This does not affect your statutory rights.

Return Process

To make returns as seamless as possible, every order includes a return sticker with our return address.

To initiate a return, simply contact our support team with your order details and follow the instructions provided. 

Returned items must be securely packaged to prevent damage during transit. Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Refunds

Once a return has been received and approved, refunds are processed within 2–3 business days, no questions asked.

Refunds are issued to the original payment method used at checkout. Processing times may vary depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Exchanges

Exchanges may be offered at our discretion and are subject to product availability. If an exchange is approved, instructions will be provided by our team.

Missing or Lost Parcels

If your parcel appears to be missing or lost in transit, please contact us so we can investigate with the courier service.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us through our official contact channels listed on the website.

This policy applies to purchases made directly through the Blush & Beauty website.